Due to ADA and CDC guidelines, dental offices are closed until May 8th except for dental emergencies.
Everyday we put patient and employee well-being first, providing a clean, safe treatment environment for all. We know the COVID-19 is a concern for everyone. Our commitment is to deliver the same quality care in these circumstances while helping prevent the spread of COVID-19. We have always maintained strict OSHA disinfection policies along with hospital-grade disinfectants with extensive cleaning after each patient to ensure a safe and clean environment. We may look a little different, but under the masks we are still the team of professionals you have come to love and we will continue to provide our patients with the compassionate care that we all uphold as a standard. We ask that you trust in us and know that we all work together to care for you and your family.
The Check-in Process
Please be understanding with our new check-in policies as they are in place for your safety and the safety of our community:
1. Appointments have been re-arranged to allow more spacing between patient arrival and departure in the office. Please maintain 6 ft social distancing in our lobby area or wait inside your car until your appointment time. All magazines, books and newspapers have been removed.
2. We will call you the day before your appointment for a verbal screening of your present medical condition. We encourage you to complete and update your patient forms (FOUND UNDER THE PATIENT FORMS TAB) from the comfort of your home and ensure that we get the most up-to date information. Everything you submit is encrypted for your protection and goes straight to our office.
3. When you arrive for your appointment, we ask that you wait in your car and call our office at (910) 347-1211 to let us know you have arrived. After asking you a few questions, we will ask you to come inside to our front desk counter to have your temperature taken. If your temperature is above 100.4, we will reschedule your appointment. Please wear a mask at all times in the office unless instructed to remove for dental procedures.
4. You may wait in our lobby or in your car. Hand sanitizer will be located throughout the office and we encourage it's use. Only the patient will be allowed into the building unless the patient is a minor and then only 1 guardian/parent may accompany them.
What precautions are we taking to prevent the spread of infection?
In addition to the infection prevention protocols we already had in place, Lesan Family Dentistry has taken even more precautions to stop the spread of COVID-19.
1. Sanitizing and Sterilization - Our staff cleans all public spaces, including treatment rooms, restrooms and entrance/exit doors after each patient visit with a hospital-grade disinfectant. All dental instruments are sterilized after every patient. CDC protocols are strictly adhered to in assuring proper sterilization of dental instruments.
2. Protective Barriers -
- Temporary acrylic barriers have been placed in front of our front office employees.
- You will notice certain items such as lights and keyboards have been covered with barrier tape.
- All patients will wear UV protectant sunglasses with side shields during procedures.
- Our staff will be wearing PPE (personal protective equipment) that you may not be used to including hair covering, longer jackets, face shields and shoe covers.
- You will be asked to swish with a rinse of 50/50 hydrogen peroxide and water prior to all dental procedures.
- Aerosol producing procedures will be very limited.
3. Surgically Clean Air Purifiers - Dispersed throughout our operatories, you will find Surgically Clean Air Purifiers. Surgically Clean Air is a premium indoor air purification industry which not only filters pollutants, but destroys them. These purifiers are designed to use short-wave ultraviolet light (UV-C light) to inactivate airborne pathogens and microorganisms. As air is forced through the device, it passes UV lamps, which directly attempt to disinfect the air by means of germicidal irradiation. Surgically Clean Air features a six-stage filtration and sterilization process to remove odors, gases, mold, allergens, viruses and other particles from the air.
Should I reschedule my upcoming dental appointment?
If you or someone you are in close contact with have recently traveled to one of the countries with large outbreaks of COVID-19 (China, Italy, Iran, or South Korea) or if you have been exposed to someone else who was diagnosed with COVID-19 or who was quarantined as a precaution, wait 14 days until you come to our office to make sure you have not caught the coronavirus.
If you have ANY symptoms of COVID-19 or the flu, please reschedule your appointment.
If you are healthy, there's no need to cancel your regularly scheduled dental appointment. 48 hours after your appointment, one of our staff members will be giving you a follow-up call to check your medical status.
Please be assured that we are following local and national guidelines and will continue to maintain the highest level of safety and patient care that you have come to expect.
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"I was a little apprehensive about a dental appointment during COVID. My concerns were put to rest as I entered the facility. With the prescreening it took approximately 30 minutes before I was able to enter the facility. It was worth it. The facility was immaculate, very clean. They had see through barriers near the reception area separating it from customers. I felt protected. In addition, the air was extremely clean as he had an air purifier on you could definitely notice the clean air." - Ruby
"Great visit, caring staff, their concern, and how to handle and protect their patients from COVID 19 is amazing . Michelle you are awesome!! To all of you, THANK YOU!!!" - Sandy